Answering the 2am call that used to go to voicemail
An AI receptionist now answers every call in a natural voice, screens for urgency, books consultations, and transfers genuine emergencies straight to the on-call attorney.
The situation
Arrests do not happen during office hours. Calls arriving at night and over weekends reached a voicemail box that callers rarely used—they simply called the next firm listed.
Where the money was going
The practice's highest-intent callers were the ones least likely to reach anyone. A person calling from a holding cell or on behalf of a family member does not leave a message and wait for a callback, and nothing in the firm's reporting captured that these calls had ever happened.
The fix
- 01Scripted the intake and escalation rules with the firm's attorneys before anything went live.
- 02Built a natural-voice agent on Vapi and ElevenLabs with calendar and CRM access.
- 03Tested against difficult real-world calls—distressed callers, unclear matters, active emergencies.
- 04Launched with weekly transcript review so weak handling gets fixed rather than excused.
System architecture
Every after-hours call is now answered, screened, and logged rather than lost silently.
What should your business stop doing manually?
Book a 30-minute strategy call. We'll identify the repetitive workflow costing you the most time or opportunity and map a practical path to automate it.